| What recommendations do you have that would improve the Instructional Technology Services Help Desk? |
| # | Response Date | Comment |
| 1. | Mon, 4/2/07 6:19 PM | Jon Reidford could not be anymore helpful |
| 2. | Mon, 4/2/07 6:23 PM | If you are going to change equipment for example the desk/carts in classrooms consult the users, the new carts are way too low for someone of average height |
| 3. | Mon, 4/2/07 7:12 PM | Actually very pleased with our team. |
| 4. | Mon, 4/2/07 8:53 PM | I find the online order form for instructional materials incredibly cumbersome. |
| 5. | Tue, 4/3/07 3:27 PM | maybe more preventive maintenance |
| 6. | Wed, 4/4/07 2:12 PM | The use of layman's languaged regarding computer and software use |
| 7. | Wed, 4/4/07 6:26 PM | Very helpful! |
| 8. | Thu, 4/5/07 1:45 PM | The director is not responsive to needs. He does not return calls, emails, or provide information he agrees to provide. |
| 9. | Thu, 4/5/07 3:45 PM | Improved communications via phones in Rice Library lower level. |
| 10. | Mon, 4/9/07 3:52 PM | Arrived on time and solved the (perceived)problem in a heart beat |
| 11. | Mon, 4/9/07 4:01 PM | They do a great job. |
| 12. | Mon, 4/9/07 9:46 PM | They are doing a very good job |
| 13. | Tue, 4/10/07 5:50 PM | None. |